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What is the difference between an SLA and a KPI?

Benjamin Stewart | 2023-06-12 01:55:38 | page views：1678
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Zoe Walker

Studied at the University of Tokyo, Lives in Tokyo, Japan.
SLA and KPI are elements of business process management, which is abbreviated as BPM. SLA stands for service level agreement. ... They both pertain to monitoring specific measurements of the performance of your business. The difference between them is when they're most useful.
2023-06-13 01:55:38
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Harper Young

QuesHub.com delivers expert answers and knowledge to you.
SLA and KPI are elements of business process management, which is abbreviated as BPM. SLA stands for service level agreement. ... They both pertain to monitoring specific measurements of the performance of your business. The difference between them is when they're most useful.
SLA Vs. KPI | Your Business
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