What is a major incident in ITIL?

Carter Wilson | 2023-06-12 01:55:40 | page views：1686

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Studied at the University of Barcelona, Lives in Barcelona, Spain.

Definition. A major incident is defined as an event which has significant impact or urgency for the business/organisation and which demands a response beyond the routine incident management process.

2023-06-14 01:55:40

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: ITIL �C Dealing with major incidents - ucisa
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